Dynamics 365 for Customer Service

Dynamics 365 for Customer Service

Microsoft Dynamics 365 for Customer Service improves customer service by providing a single, unified experience across every channel. By empowering your staff with the knowledge they need to deliver a faster and more consistent service, you can earn customer loyalty and proactively address issues.

With Dynamics 365 for Customer Service, you can deliver a more personalised and seamless service.

For more information on how Dynamics 365 for Customer Service can help your business, contact us today.

Key features of Dynamics 365 for Customer Service

  • Omni-Channel Engagement: Support your customers wherever and whenever they need it, delivering a consistent message across a range of platforms. Get deeper insights with a 360-degree customer view and personalise interactions based on past experiences.
  • Agent Enablement: Give your staff the tools, guidance and data they need to resolve issues more quickly. Agents will deliver a more personalized and effective level of support using service software that accesses all customer information in one place.
  • Unified Knowledge: Give staff and customers answers on the spot using a searchable knowledge base. Personalise content on the portal for customers and measure response through in-depth analytics.
  • Digital Intelligence: Identify trends, anticipate opportunities, and gain invaluable insights through interactive dashboards and data visualization capabilities.