Dynamics 365 for Customer Service

Dynamics 365 for Customer Service

Microsoft Dynamics 365 for Customer Service improves customer service by providing a single, unified experience across every channel. By empowering your staff with the knowledge they need to deliver a faster and more consistent service, you can earn customer loyalty and proactively address issues.

With Dynamics 365 for Customer Service, you can deliver a more personalised and seamless service.

For more information on how Dynamics 365 for Customer Service can help your business, contact us today.

Dynamics 365 for Customer Service

Key Features of Dynamics 365 for Customer Service

  • Omni-Channel Engagement: Support your customers wherever and whenever they need it, delivering a consistent message across a range of platforms. Get deeper insights with a 360-degree customer view and personalise interactions based on past experiences.
  • Agent Enablement: Give your staff the tools, guidance and data they need to resolve issues more quickly. Agents will deliver a more personalized and effective level of support using service software that accesses all customer information in one place.
  • Unified Knowledge: Give staff and customers answers on the spot using a searchable knowledge base. Personalise content on the portal for customers and measure response through in-depth analytics.
  • Digital Intelligence: Identify trends, anticipate opportunities, and gain invaluable insights through interactive dashboards and data visualization capabilities.


Max Somper Metamark

PCR are very much on the same page as ourselves. They're very flexible, pragmatic about response, efficient, and they've always been the best choice for us as a business.

David Stocker Kingfisher Inks

We can always depend on PCR to offer us excellent service in terms of support for Pegasus and our IT network. Their advice is always tailored to our requirements and situation, and we can rely on them to ensure that it is the best solution for us.

John Higgins Duchamp

We would recommend PCR as a good IT support partner to have on a day-to-day basis and for practical advice.

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