Case Studies

Case Studies

PCR has been an established IT support company in London and the South East since 1992, and in that time, we are proud to have worked with a wide variety of organisations. We aim to listen to our customer’s requirements and deliver cost-effective industry leading solutions that are tailored to these requirements. In addition to IT support services, we offer a wide range of business software solutions to customers of all sizes, in a variety of industries.

We have built long term relationships with many of our customers, some of whom have been generous enough to share their experience in the case studies detailed below.

Metamark UK

PCR has worked with Metamark for many years providing their accounting software, Pegasus Opera II, support and consultancy as well as network and IT support, across two locations.

Through the implementation of Spindle Professional, Metamark UK achieved significant cost reductions. Linked to their accounts software solution Pegasus Opera II, Metamark significantly reduced man hours, and postage and stationery costs.

https://youtu.be/LvrO5pFDn4k

  • Disaster Recovery Planning
  • Dynamics CRM
  • Electronic Document Distribution
  • Hosted Email Security
  • Mobile Data Support
  • Network Design & Support
  • Network Security
  • Online Cloud Backup
  • Pegasus Opera
  • Pegasus Opera Support
  • Server Virtualisation

Croylek

Croylek approached PCR as their IT service partner to maintain and improve their IT infrastructure and operations to ensure their systems could deal with plans for further growth, both at home and abroad.

Implementing the new servers improved system reliability and provided a more fault tolerant solution. The electronic document distribution implemented by PCR saved Croylek thousands of pounds in postage and stationery costs, whilst improving the accessibility and audit trail of key customer documentation.

“I would not hesitate in recommending PCR as the company to talk to about getting the best IT solution for your needs as they have proved this time and time again with their recommendations to us.”

  • Electronic Document Distribution
  • Microsoft Dynamics
  • Network Design & Support
  • Network Security
  • Online Cloud Backup
  • Sharepoint
  • Spindle

Alma Holdings

PCR provide IT support for Alma Holdings, both remotely and in the office through an onsite IT support contract.  PCR has improved the performance and reliability of the IT network, thereby reducing IT headaches and providing peace of mind that someone is always available should the need arise. They also proactively monitor and manage Alma Holdings’ IT security through the Cyber Essentials programme.

“We find PCR to be very able and knowledgeable. There is always someone who can help or if they can’t, they will at least follow up with someone who can.”

 

 

  • Cyber Essentials
  • Hosted Email Security
  • Network Design & Support
  • Network Security
  • Online Cloud Backup
  • Onsite support
  • Pegasus Opera
  • Pegasus Opera Support

YourRecruit

PCR continue to provide IT support to YourRecruit, maintaining and managing their systems. Challenges have been met with existing software and hardware limitations; however PCR have worked with an incumbent recruitment software vendor to find solutions and workarounds to prevent bringing forward heavy IT investment.

“PCR have supported YourRecruit now for many years and from the offset we have found them to be professional, efficient and friendly. The team at PCR are always prepared to deal with our initial queries, and always offer long-term solutions. I would highly recommend PCR to anyone who is looking for a hassle free IT Support provider!”

  • Hosted Email Security
  • Network Design & Support
  • Network Security

Testimonials

Josie Sullivan Leroy Reid & Co

Very helpful in supplying the system required with very little down time. Personable and professional in guiding us along the right path. Nothing is too much for them.

David Halloway Southern Testing

Support with a sense of fun!

Carmel Clarke Kingswood Controls

Professional and extremely helpful. PCR will go above and beyond to resolve any IT problems that you may have.

Max Somper Metamark

PCR are very much on the same page as ourselves. They're very flexible, pragmatic about response, efficient, and they've always been the best choice for us as a business.

Keith Faulkner Brainwaves Books

Over the years, I've seen PCR grow and develop, but their attitude and customer service has never altered. The quality of their service remains constant.

Alex Arscott Richard Russell Panels

A good honest company we've dealt with since the year dot.

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