Dynamics CRM Online

These are rapidly changing times. And you need the ability to change – rapidly. Dynamics CRM 2011 is the latest version of Microsoft’s Customer Relationship Management (CRM) system. This highly flexible CRM system gives users the ability to create a holistic view of each customer, from initial contact through post sales and service. Dynamics CRM 2011 allows you to centralise your data in an organised and secure manner. CRM Online is the hosted version of Dynamics CRM 2011, and is available on a rental model, delivered as Software as a Service (Saas).

Because it is built using reliable industry-standard technology, Microsoft Dynamics CRM easily adapts, grows and scales right along with your business. Native Microsoft Office Outlook integration, coupled with a solid analytics platform, means that Microsoft Dynamics CRM can help you attain rapid user adoption, adapt to market changes, deliver products faster and achieve a fast return on investment.

Why PCR?

PCR have partnered with Microsoft for many years. We have a proven track record in implementing Microsoft Dynamics CRM. We have many years experience, listening to clients requirements, configuring and delivering Dynamics CRM to suit those requirements. We have helped many companies large and small, with on-premise deployments, and also CRM Online. If you are looking for assistance or support with your installation please call us on 020 8681 0000. If you are looking to invest in a CRM system, then contact us, and we can discuss how CRM 2011 can fit your requirements.

Why Dynamics CRM 2011?

Improve the productivity of your sales force

Get your sales teams productive quickly with a familiar interface in CRM 2011, that is fully integrated with Microsoft Office. Improve management by gaining a view of sales data in one system. Increase time with customers, shorten sales cycles, increase close rates and improve satisfaction levels.

Improve customer relationships

CRM 2011 creates a single 360 degree view of your customers. Effortlessly track all activities, offers, orders and relationships associated with your account to ensure a timed response to customers queries. With Microsoft Dynamics CRM, staff can quickly reduce job handling times saving the business money.

Increase marketing potential

Fully harness the potential of your customer base. Create marketing material quickly with a flexible, easy to use solution. Create campaigns, and monitor their effectiveness and ROI.

Remote Access

Access your customer data securely, anywhere. Dynamics CRM 2011 can be used within Microsoft Office Outlook, a Internet Explorer, a customer portal, a Microsoft Office Sharepoint portal, or a mobile device. Deliver notifications and alerts through mobile devices, manage and update service requests and appointments, access and send CRM data via any web enabled device, drag and drop configuration and forms design for mobile devices. Reduce travel costs, be more responsive and be prepared to work when unexpected events occur. Off line data can be stored, updated, and replicated back to the server.

Data Security features

For our hosted CRM systems, rest assured that your data is house in an enterprise level secure data centre. Call us for more information regarding our data security policy.

On premise or on demand – you choose

Dynamics CRM is available as either an on premise solution, or hosted in the cloud. Our hosted version is situated in a high security data centre, and your CRM system is managed by PCR. We can advise on system requirements for the On-premise version, and advise you on the best fit for your organisation.