PCR Computers Ltd, a Microsoft Gold Certified Partner and an accredited Pegasus partner, is a leading provider of integrated financial and accounting software, Customer Relationship Management and business management solutions in London and the South East. Contact us now to discuss how we can help you meet your business objectives.
CRM Solutions
Customer Relationship Management (CRM) solutions can be utilised by a company for a number of uses - communication, lead management, sales pipeline analysis or customer support. The key to the success of CRM is identifying the key requirements and then develop the solution to fit.
While incorporating all the best features of contact management for sales and marketing, Microsoft Dynamics CRM can also be deployed very effectively in pre- and post-sales customer support or service functions to manage, analyse and report on customer problems. It can support most departments in their day-to-day interactions with potential and existing customers and, at the same time, produce vital management information about the company’s performance in relation to its most valuable assets. Microsoft CRM is simple to customise and easy to deploy.
For those who require close integration with Pegasus Opera II, the recently launched Sales Pipeline Management (SPM) module eliminates the need to maintain data on several systems. With a single point of entry for new prospects and existing customers and suppliers, links to Microsoft Outlook and Microsoft Word for mailshots and email, the capability to convert prospect/ quotation details to live customers/sales orders and sales funnel and forecasting reports, Opera II Sales Pipeline Management (SPM) helps to streamline your procedures and manage the progression from prospect to customer, so that you will never lose sight of an opportunity or customer again.
Opera II Service Management is designed to maintain and renew maintenance contracts with customers. Working with Opera II Sales Pipeline Management and Sales Order Processing (SOP), Service Management can provide end-to-end service and maintenance management, from Quote and Order through to Delivery, Installation, Contract, Service, Breakdown and Billing. The contract information includes value, equipment covered, billing periods and renewal date.
Activities such as site visits and helpdesk calls can be logged against a contract, so that there is a complete picture of the contract, all in one place.
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