IT Support Helpdesk

IT Support Helpdesk

Our unlimited IT support helpdesk offers you complete peace of mind. If you have a problem with your IT, a member of our dedicated and friendly team will be on hand to help. Whether you are struggling to send an email, have problems with a printer or require changes to your network configuration, our Microsoft-accredited engineers will work quickly and efficiently to resolve your issue.

We tailor our IT support contracts to the needs of our clients to offer maximum value for money. Our pricing can be based on a per server and workstation basis to give you a transparent and predictable IT support cost.

Why choose PCR?

Whether you are looking for onsite support, proactive server support or remote desktop support, we can help. Our commitment to you includes:

  • Unlimited hours of IT helpdesk support from 9am to 5.30pm by remote means: remote desktop control, telephone, and email
  • On-site visits as part of your contract where required
  • Remote pro-active monitoring of your servers to check hardware health and ensure they run smoothly
  • Contracts that start from less than £100 per month
  • Preferential rates for any special projects such as office moves or installation of new equipment

Our IT support services are all backed by stringent Service Level Agreements to provide you with the highest levels of service and quality assurance. In addition, our Microsoft partner status, which we have retained for over 10 years, offers additional reassurance of our experience and expertise. We are proud to be considered a trusted partner by our clients, many of whom have been with us for over 20 years.

IT support helpdesk
Microsoft accredited partner


Max Somper Metamark

PCR are very much on the same page as ourselves. They're very flexible, pragmatic about response, efficient, and they've always been the best choice for us as a business.

David Stocker Kingfisher Inks

We can always depend on PCR to offer us excellent service in terms of support for Pegasus and our IT network. Their advice is always tailored to our requirements and situation, and we can rely on them to ensure that it is the best solution for us.

John Higgins Duchamp

We would recommend PCR as a good IT support partner to have on a day-to-day basis and for practical advice.

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