Dynamics CRM 2011

Dynamics CRM is used by over 2 million users worldwide. Dynamics CRM is an affordable CRM solution, that includes a full suite of modules for sales, marketing, and after sales customer service. Dynamics CRM delivers a set of easy to use tools, to enable users to achieve higher sales, and achieve efficient, consistent customer service. Available in either a browser application, or embedded within Microsoft Office Outlook, Microsoft Dynamics CRM can help you attain rapid user adoption, increase revenue and achieve a fast return on investment.

Dynamics CRM is available as an on-premise solution, or as a cloud based, hosted solution (CRM Online). Launched in 2011, CRM Online is popular with businesses of all sizes, providing quick access to the system, without the traditional IT overhead. There are no set up fees, no server infrastructure required, the system can grow with you and can be set up within 24 hours. We can offer a free 30 day trial for CRM Online, allowing you to see for yourself just how intuitive and easy Dynamics CRM is to use.

Why choose PCR?

Dynamics CRM 2011 is very easy to use, and is highly configurable, CRM can be customised exactly to your requirements. PCR have partnered with Microsoft for many years, and have a proven track record in understanding our clients requirements, and implementing a tailored Microsoft Dynamics CRM solution. We have worked with many companies large and small, with on-premise deployments, and also CRM Online. If you are looking for assistance or support with your Dynamics CRM system, then please call us on 020 8681 0000. If you are looking to invest in a CRM system, then contact us, and we can discuss how CRM 2011 can fit your requirements.

Why Dynamics CRM 2011?

Organisations of many sizes, and in a wide variety of industries choose to invest in Dynamics CRM, to enable them to provide better customer service, and automate many tasks within Sales and Marketing departments.

Improve the productivity of your sales force

Get your sales teams productive quickly with a familiar interface in CRM 2011, that is fully integrated with Microsoft Office. Gain vital analysis, with a view of all sales data in one system, including activities and opportunities. Increase time with customers, shorten sales cycles, increase close rates and improve satisfaction levels.

Improve customer relationships

CRM 2011 creates a single 360 degree view of your customers. Dynamics CRM allows you to effortlessly track all activities, offers, orders and relationships associated with your account to ensure a timely response to customer queries. With Microsoft Dynamics CRM, staff can quickly reduce job handling times, saving the business money.

Increase marketing potential

Fully harness the potential of your customer base. Create marketing material quickly with a flexible, easy to use solution. Create campaigns, and monitor their effectiveness and ROI. Integrate your email marketing systems to improve efficiency by maintaining lists in one manageable solution.

Remote Access

Access your customer data securely, anywhere. Dynamics CRM 2011 can be used within Microsoft Office Outlook, a Internet Explorer, a customer portal, a Microsoft Office Sharepoint portal, or a mobile device. Deliver notifications and alerts through mobile devices, manage and update service requests and appointments, access and send CRM data via any web enabled device, drag and drop configuration and forms design for mobile devices. Reduce travel costs, be more responsive and be prepared to work when unexpected events occur. Off line data can be stored, updated, and replicated back to the server.

Data Security

With Dynamics CRM Online, rest assured that your data is house in an enterprise level secure data centre. Call us for more information regarding our data security policy.

On premise or on demand – you choose

Dynamics CRM is available as either an on premise solution, or hosted in the cloud, giving you the opportunity to select the best fit for your organisation.