Outsourced IT Support

Our outsourced service provides a comprehensive managed IT support solution, and is delivered by a dedicated team of service desk engineers, providing effective IT support via the telephone, and industry recognised remote tools. We have a wide range of services available, and this approach guarantees you get the level of service appropriate to your organisation. Our aim is to provide you with personalised and affordable support, either in place of an in house IT department, or alongside your own IT resource. In addition to our IT support team, we also have a team of experienced, on-site field engineers who visit sites either on a scheduled basis, or as and when needed.

We can take care of the day to day running of your IT systems, allowing you to run your business. An outsourced solution can lower costs, give you flexibility, predictable budgeting and higher service levels.

Why choose PCR?

We have been an accredited Microsoft Partner for many years – an accreditation that is regularly checked by Microsoft. Our partnership status, lists us in the top 5% of partners worldwide. We invest heavily in training programmes for all our staff, ensuring that their knowledge is kept fully up to date with the latest developments in IT, including Windows Server 2008 R2, Windows Small Business Server 2011, Exchange Server 2010, Sharepoint, Remote Desktop Services (RDS) and Virtualisation technologies.

We actively support over 1000 users, from a wide range of customers. Our services include network design, implementation, remote network support, and on site consultancy. We have built long term relationships with many of our customers, which we believe is a testament to our service. Visit our case study section for more information.

PCR have been reliable and responsive throughout…we continue to rely on them for our IT support and for recommendations on the best use of IT to support our future plans
D Stocker, Managing Director – Kingfisher Inks

A range of flexible IT Support Services

We provide IT support to SME organisations, from 2 to 200 PC networks, single or multiple servers. We are based in Surrey, just south of London, and cover the South East, and further afield. Our standard hours are Monday – Friday, 9 – 17.30, but we can offer out of hours support if required. We can tailor our services to your requirements, our standard support service includes:

Unlimited Telephone and Web based remote Support

You have unlimited access to our experienced Microsoft Qualified Technical Engineers, for expert technical assistance and advice. Using our web based remote support offering, our technicians can dial into your systems, and fix the problem quickly and efficiently.

Proactive Server Monitoring

Our Technical team will dial in and monitor your servers to ensure they are running as efficiently as possible. We ensure that the backup is running, Critical Updates are applied and the Anti Virus Software is fully up to date and ensure there are sufficient resources.

We can tailor our services to your requirements, such as Business Continuity, On Site Contracted Consultancy, System Design and Implementation.

With a complete range of Network Support Agreements to support and cover your network on a day to day basis and in the event of breakdown or failure, PCR are sure to have the answer to your network and IT support requirements.

We have reference sites available for you to talk to, and would like to meet with you to discuss your requirements. To contact us, click here to discuss your requirements in more detail, or call 020 8681 0000.