Pegasus Support Services
Pegasus Support from a Premier Partner
PCR have over 25 years experience implementing and supporting the Pegasus range of software systems. Our dedicated team of Pegasus accredited engineers can take care of support issues that may arise within your Pegasus Opera 3 Accounting system.
As a long established partner and reseller for Pegasus Opera, our team of Pegasus qualified professionals provide a comprehensive and responsive support service for your Opera system and can tailor services to your requirements. Based in Surrey, we cover London, the South East, and further afield – providing support to hundreds of users across a number of industry sectors.
Our services include
Unlimited Telephone Support
You have unlimited access to our experienced Pegasus Qualified Technical Engineers, for expert technical assistance and advice.
Our standard hours are Monday – Friday, 9am to 5.30pm, but we also offer out of hours support where required. For larger systems, we can provide on site contracted support services.
Web Based Remote Support
Using our web-based tools, our technicians can dial into your systems and fix the problem quickly and efficiently, allowing you to get on with running your business.
Pegasus Opera Advice
We communicate the impact of any new developments to standard functionality within Pegasus Opera. We help our customers decide if these enhancements are important to them, and oversee their setup and configuration.
As your business requirements change, the functionality of Opera may need to be enhanced. Our qualified consultants provide advice to help our customers understand the most appropriate way to meet their new requirements.
We offer Pegasus Opera support to all of our customers via our team of Pegasus accredited specialists. Our expert knowledge of Pegasus software – Pegasus Opera 3, Opera II, HR and Payroll and CIS – provides our customers with the confidence that we are a partner they can trust.
Our support offers a guaranteed response time, demonstrating our desire to resolve issues quickly. In addition, engaging with PCR for support offers the following benefits:
- Fully accredited to support the entire range of Pegasus Opera products:
Our Pegasus qualified engineers support Pegasus Opera, Pegasus Opera II, Pegasus Opera 3, as well as the Business Intelligence (BI) suite, and Construction Industry Solution (CIS).
- Dedicated Payroll program:
For our customers with Pegasus Opera 3 Payroll, we have a dedicated program around year-end time to ensure your end of year runs as smoothly as possible.
- Microsoft Partner:
Having a sound and efficient IT network will enhance your Opera system. We are also an accredited Microsoft Partner, and can provide you with support for your PCs and servers in addition to Pegasus support.