Support and Consultancy Services

In today’s increasingly competitive business environment where IT solutions and software are an integral part of the business, any downtime can be disastrous. PCR offer a range of support options to maximise your system usage.

Backed by our team of qualified and experienced support professionals, we pride ourselves on the level of service we provide. Our range of services can be fully tailored to suit your requirements and covers the implementation of your system, the support of that system – both software and networking and we can also develop disaster recovery programmes specific to your needs.

PCR provide tailored backup and support services to ensure that you gain the most from your IT investment. Our support packages reduce the Total Cost of Ownership of your systems, by providing cost effective advice just when you require it.

Support Desk Services

The PCR support desk provides telephone, web based and remote support during working hours so problems are often fixed without the requirement for a site visit, enabling customers to concentrate on running their business.

Telephone Support

Our dedicated support team man the support lines, Monday - Friday, 9.00 a.m. to 5.30 p.m. Technicians are trained to the manufacturer’s high standards and have undergone extensive training programmes, and where appropriate passed Industry Exams.

Remote Support

Utilising standard technology remote support enables us to deliver a more efficient service, which in turn benefits customers. Remote control software allows our technicians in a secure environment to ‘control’ your PC’s or Servers, from our offices.

On-Site Support

We offer an on-site software support and consultancy service for customers with larger or more complex systems. Our On Site Option provides users with regular site visits to maintain and check systems - reducing the number of incidents, and ensuring you get the most from your investment.

Network Support

Networks grow in stages, but with increased function, there comes an increased risk of performance issues. Our Microsoft qualified engineers will monitor and manage your network as well as advise on issues and upgrade options for future expansion. PCR Network Support is designed to support your networks and we are used as the outsourced IT support department for a number of our customers.

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