IT Support &
Business Software

4 ways outsourced IT support can help grow your business


outsourced-IT-supportMany small to medium sized businesses look to do everything themselves. Whilst this is feasible in the early stages of growth, most businesses will soon find this holds them back.

IT support is one of these key areas. Businesses are so heavily dependent on their technology that outsourcing their IT support makes good sense. Effective and proactive IT support can fuel growth, whilst ineffective IT leads to inefficiencies and downtime.

Admittedly, finding the right IT company is not always easy. However, partnering with a reputable provider can save you money, improve the reliability of your systems and drive growth.

We outline 4 key ways in which outsourced IT support can help grow your business.

1. Outsourcing your IT support saves you money

Generally, outsourced IT support is more cost-effective because you do not have to employ an in-house team on a full-time basis. The average salary of an in-house IT Manager is circa £30-£40k per annum. In addition, you need to factor in recruitment costs, training costs and other employee benefits. Employing an IT support company eliminates these costs and replaces them with a predictable monthly fee. You are also more able to scale your IT support in line with business growth, without enduring a lengthy recruitment process.

2. Outsourcing your IT support allows you to focus on running your business

Outsourcing allows you to keep your current internal staff focused on achieving your business goals and doing what they do best. When you employ an IT company to manage your technology, you will no longer have to worry about fixing PCs, installing updates, managing licenses and running backups. It therefore gives you the reassurance that your systems are well looked after, whilst freeing up your time and allowing you to focus on running your business.

3. Outsourcing your IT support gives you access to specialist IT skills

The skills required to manage today’s technology are diverse. Finding these skills in one individual can be difficult and expensive. In fact, most businesses don’t need a full-time IT department to successfully manage their technology. Outsourcing provides you with a team of accredited and trained engineers, 24x7x365. Moreover, you don’t have to worry about covering sick days or holidays. You also have access to a wider pool of skill sets, such as networking, cloud or security, so there will always be someone on hand to help.

4. Outsourcing your IT support improves the reliability and performance of your systems

IT companies should provide clearly defined SLAs to guarantee the service levels delivered. In addition, most IT companies now offer an added value Managed IT Service approach, rather than the historical break-fix model. This means they proactively monitor and manage your systems. With powerful tools that monitor your systems 24/7, they can detect and resolve issues before they impact your business. This results in less downtime and more reliable systems.

Final Thoughts

In summary, effective outsourced IT support provides the following advantages:

  • Less downtime
  • More secure systems
  • Faster response times
  • Greater efficiency
  • Increased profits

Key to you reaping these benefits is finding a reputable IT company. Any concerns over data privacy and sharing control of your systems are quickly mitigated by doing your due diligence and ensuring you have comprehensive Service Level Agreements in place.

If you are considering outsourcing your IT and would like to discuss your requirements, please get in touch.


Client Testimonials


Josie Sullivan Leroy Reid & Co

Very helpful in supplying the system required with very little down time. Personable and professional in guiding us along the right path. Nothing is too much for them.

David Halloway Southern Testing

Support with a sense of fun!

Carmel Clarke Kingswood Controls

Professional and extremely helpful. PCR will go above and beyond to resolve any IT problems that you may have.

Max Somper Metamark

PCR are very much on the same page as ourselves. They're very flexible, pragmatic about response, efficient, and they've always been the best choice for us as a business.

Keith Faulkner Brainwaves Books

Over the years, I've seen PCR grow and develop, but their attitude and customer service has never altered. The quality of their service remains constant.

Alex Arscott Richard Russell Panels

A good honest company we've dealt with since the year dot.

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