IT Support &
Business Software

Get more from your IT support company: Break-Fix versus Managed IT Support


managed IT servicesMost businesses recognise that without reliable and connected technology, they will struggle to work effectively. Despite this, many businesses are still reluctant to invest in appropriate levels of IT support. We explain the differences between Break-Fix versus Managed IT Support, and why the latter is not always cost-effective.

Break-Fix Support

As suggested in the name, this model refers to the practice of contacting your IT support when you have a problem. This is a reactive approach which waits for something to break, to subsequently fix it.

Because of its reactive nature, the break-fix model often results in more downtime, lost opportunities and higher unexpected costs. Consequently, it is widely accepted that this break-fix model is now outdated and ineffective.

Managed IT Services

The alternative option is a managed IT contract. This is a proactive approach whereby the IT needs of the company are managed by the IT provider. The common goal is to make the network as stable and reliable as possible. Managed services offer businesses complete peace of mind. From remote and onsite support to proactive network management, you have the reassurance that your systems are well looked after.

The services offered within managed support may vary across IT providers. Here at PCR, we include:

  • Unlimited remote support and access to our service helpdesk
  • 24/7 proactive server monitoring and management to detect issues early before they impact your business
  • Proactive infrastructure maintenance, including managing firewalls and installing the latest software releases
  • Patch management to install the latest security patches and bug fixes to protect your systems across a wide range of vendor software
  • Regular antivirus and malware scans to monitor against outside threats
  • Management of user access, new accounts, password resets and folder security
  • Strategic advice and recommendations to get the most from your technology
  • Tailored onsite presence on a regular or call off basis included

 Which option is right for you?

Businesses that are less dependent on technology may be able to survive on a break-fix model. These businesses however are decreasing as staff work more flexibly and demand 24/7 availability and accessibility. Moreover, with a backdrop of growing cyber threats, ensuring your systems are monitored, well managed and secure will only increase in importance.

By adopting a more proactive approach, you can improve the performance, reliability and security of your systems. Downtime is reduced by identifying and resolving issues before they become a problem. It can also be more cost effective as you will not incur additional charges for elements outside the break-fix model.

To discuss your requirements and the most appropriate support for your business, please get in touch.


Client Testimonials


Josie Sullivan Leroy Reid & Co

Very helpful in supplying the system required with very little down time. Personable and professional in guiding us along the right path. Nothing is too much for them.

David Halloway Southern Testing

Support with a sense of fun!

Carmel Clarke Kingswood Controls

Professional and extremely helpful. PCR will go above and beyond to resolve any IT problems that you may have.

Max Somper Metamark

PCR are very much on the same page as ourselves. They're very flexible, pragmatic about response, efficient, and they've always been the best choice for us as a business.

Keith Faulkner Brainwaves Books

Over the years, I've seen PCR grow and develop, but their attitude and customer service has never altered. The quality of their service remains constant.

Alex Arscott Richard Russell Panels

A good honest company we've dealt with since the year dot.

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