Dynamics 365 for Customer Service

Dynamics 365 for Customer Service

Microsoft Dynamics 365 for Customer Service improves customer service by providing a single, unified experience across every channel. By empowering your staff with the knowledge they need to deliver a faster and more consistent service, you can earn customer loyalty and proactively address issues.

With Dynamics 365 for Customer Service, you can deliver a more personalised and seamless service.

For more information on how Dynamics 365 for Customer Service can help your business, contact us today.

Dynamics 365 for Customer Service

Key Features of Dynamics 365 for Customer Service

Engage with customers on any channel or device: 

Support your customers wherever and whenever they need it, delivering a consistent message across a range of platforms. Get deeper insights with a 360-degree customer view and personalise interactions based on past experiences.

Deliver fast, personalized service: 

Give your staff the tools, guidance and data they need to resolve issues more quickly. Deliver a more personalized and effective level of support using service software that accesses all customer information in one place.

Learn from every interaction: 

Continuously improve while reducing the cost to serve using data and intelligence to transform how you provide service. Identify trends, anticipate opportunities, and gain invaluable insights through interactive dashboards and data visualization capabilities

Innovate with a modern and adaptable platform: 

Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services you already use.


Client Testimonials


Josie Sullivan Leroy Reid & Co

Very helpful in supplying the system required with very little down time. Personable and professional in guiding us along the right path. Nothing is too much for them.

David Halloway Southern Testing

Support with a sense of fun!

Carmel Clarke Kingswood Controls

Professional and extremely helpful. PCR will go above and beyond to resolve any IT problems that you may have.

Max Somper Metamark

PCR are very much on the same page as ourselves. They're very flexible, pragmatic about response, efficient, and they've always been the best choice for us as a business.

Keith Faulkner Brainwaves Books

Over the years, I've seen PCR grow and develop, but their attitude and customer service has never altered. The quality of their service remains constant.

Alex Arscott Richard Russell Panels

A good honest company we've dealt with since the year dot.

Contact PCR now