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How Dynamics 365 affects existing CRM customers


On the 1st November, Microsoft launched its Dynamics 365 offering, set to replace Dynamics CRM. From this date, all new customer registrations will be activated as the rebranded product, but how does this affect existing CRM users?

Updating to Dynamics 365 is an easy and flexible process, with minimal disruption to your business. Customers can choose when to update and test integrations and processes before they update.

Whilst some Dynamics 365 benefits will be available immediately to existing Dynamics CRM Online customers, most changes won’t be seen until expiry of existing agreements. At this point, services will migrate to the new product.

The transition process for existing customers:

  • Dynamics CRM Online: customers will seamlessly transition via the Customer Driven Update (CDU) process which starts scheduling in December 2016.  (see update policy).
  • Dynamics CRM on-premises: customers can move at any time, once the update is available in December 2016 (see update policy).

Microsoft will continue to support existing versions of Dynamics CRM according to their support lifecycle policy.

As of 31 October 2016, Dynamics CRM Online customers qualify for special transition pricing on Microsoft Dynamics 365 Apps and Plan 1. Contact us to discuss your renewal options or ask us any questions you may have.


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