Managed IT Services

Managed IT Services

Our managed IT services offer you complete peace of mind. From remote and onsite IT support to network monitoring and management, having us on board provides you with the reassurance that your systems are well looked after. Our proactive management means we can identify and resolve issues before they become a problem, thereby improving performance and reducing downtime.

We work with you as your IT Partner to provide strategic advice and consultancy to improve the performance and reliability of your systems.

Our support contracts are tailored to your needs, thereby offering maximum value for money. Pricing is based on a per server and workstation basis, giving you a transparent and predictable IT support cost. These are all backed by our stringent Service Level Agreements to provide you with the highest levels of service and quality assurance.

IT Support Helpdesk

We provide unlimited remote support via telephone and email, as well as on-site visits where required.

If you have a problem with your IT, a member of our dedicated and friendly team will be on hand to help. Whether you are struggling to send an email, have problems with a printer or require changes to your network configuration, our Microsoft-accredited engineers will work quickly and efficiently to resolve your issue.

Proactive Monitoring & Management

We work behind the scenes to provide 24/7 server management. This allows us to identify and resolve any issues before they become a problem, improving performance and reducing downtime.

Our proactive management means that our customers experience server up-time of more than 99.99%.

Patch Management

Up-to-date software and hardware is less prone to failure, more resistant to cyber-attacks and can help improve productivity.

As part of our managed service, PCR will look after your patch update process. Staying on top of patch updates not only introduces new features but protects your network from viruses and malware.

Why choose PCR

Unlimited helpdesk support

Unlimited remote support delivered by our friendly and knowledgeable team of Microsoft accredited engineers.

24/7 Proactive Monitoring

Remote proactive monitoring of your servers to check hardware health and reduce downtime.

Complete range of IT services

We remove the hassle from your IT by delivering a full range of IT services and giving you access to industry leading IT Solutions.

Improved performance and reliability

By proactively managing your systems, we ensure they run more efficiently so you can focus on your key business activities.

Transparent service contracts

Our service contracts are transparent, with no hidden surprises and straightforward Service Level Agreements.

Smooth migration process

We take the stress out of changing your IT supplier by fully managing the entire service transition process.

Case Study: IT Support

Request a Free IT Audit

Technology is a key driver of business efficiency and competitive advantage. To make sure your technology is meeting your business needs and driving growth, we’re offering a free audit of your IT.

Our audit is an essential health check of your infrastructure. This will help you:

  • Understand your current IT set up
  • Recognise strengths and weaknesses
  • Identify potential performance issues
  • Review security levels

With the audit complete, we will be able to offer advice and recommendations to improve the reliability, performance and efficiency of your systems.

To request your free audit, simply fill in the contact form and we’ll be in touch.

Request Your Free IT Audit

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NPS Score

We’re committed to delivering excellent customer service and this is reflected in our Net Promoter Score of 62.

ADD VALUE TO YOUR BUSINESS WITH RELIABLE AND CONNECTED IT

Still unsure whether outsourcing is right for your business? Read our blog post on 6 Reasons to Consider IT Outsourcing.

Testimonials

Josie Sullivan Leroy Reid & Co

Very helpful in supplying the system required with very little down time. Personable and professional in guiding us along the right path. Nothing is too much for them.

David Halloway Southern Testing

Support with a sense of fun!

Carmel Clarke Kingswood Controls

Professional and extremely helpful. PCR will go above and beyond to resolve any IT problems that you may have.

Max Somper Metamark

PCR are very much on the same page as ourselves. They're very flexible, pragmatic about response, efficient, and they've always been the best choice for us as a business.

Keith Faulkner Brainwaves Books

Over the years, I've seen PCR grow and develop, but their attitude and customer service has never altered. The quality of their service remains constant.

Alex Arscott Richard Russell Panels

A good honest company we've dealt with since the year dot.

Contact us now

Free IT Audit

Technology is a key driver of business efficiency and competitive advantage. To make sure your technology is meeting your business needs and driving growth, we’re offering a free IT audit.

Our audit is an essential health check of your infrastructure. This will help you:

  • Understand your current IT set up
  • Recognise strengths and weaknesses
  • Identify potential performance issues
  • Review security levels

With the audit complete, we will be able to offer advice and recommendations to improve the reliability, performance and efficiency of your systems.

To request your free audit, simply fill in the contact form and we’ll be in touch.

Request Your Free IT Audit

2 + 15 =