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PCR achieves NPS of 62 in recent customer survey

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PCR - NPSPCR recently asked customers to undertake a satisfaction survey to discover their thoughts on our service. We were keen to determine our Net Promoter Score (NPS) and gather as much feedback as possible.

Thanks to everyone who took the time to fill out the questionnaire. We’ve been touched by all the positive comments and are grateful to have such a loyal customer base. We’ve summarised the key findings below.

Overview of PCR’s Net Promoter Score

The Net Promoter Score* is the world’s leading metric for measuring customer satisfaction and loyalty. It goes beyond measuring customer satisfaction and gauges willingness to recommend a company to others. A NPS can be as low as -100 or as high as +100.

Given the NPS range of -100 to +100, a positive score or NPS above 0 is considered “good”, +50 is “excellent,” and +70 is considered “world class.”

PCR is delighted to have achieved a score of 62 which not only reflects our commitment to customer satisfaction, but is above the average NPS for the Technology industry.

Happy Customers

77% of PCR customers are highly satisfied with our service. We ranked highest for professionalism and scored well above average for:

  • Customer service
  • Communication
  • Response times
  • Technical ability

We’re also extremely grateful for all the kind words shared by our customers:

“Over the years, I’ve seen PCR grow and develop, but their attitude and customer service has never altered. The quality of their service remains constant” Keith Faulkner – Brainwaves Books Limited

“A good honest company we’ve dealt with since the year dot” Alex Arscott – Richard Russell Panels Limited

“Professional and extremely helpful. PCR will go above and beyond to resolve any IT problems that you may have” Carmel Clarke – Kingswood Controls Limited

“Support with a sense of fun!” David Halloway – Southern Testing Laboratories Ltd

“Very helpful in supplying the system required with very little down time. Personable and professional in guiding us along the right path. Nothing is too much for them” Josie Sullivan – Leroy Reid & Co

If you would like to find out more about PCR’s level of service and how to join our happy customer base, contact us today.

 

*Net Promoter Score Methodology: We asked our customers; “On a scale of 0 to 10, How likely are you to recommend PCR to a friend or colleague? Based on responses, we classified customers into: “Detractors” (scoring 0-6), “Passives” (scoring 7-8) and “Promoters” (scoring 9-10). To determine a NPS, the percentage total of detractors is deducted from the percentage total of promoters.


Testimonials

Josie Sullivan Leroy Reid & Co

Very helpful in supplying the system required with very little down time. Personable and professional in guiding us along the right path. Nothing is too much for them.

David Halloway Southern Testing

Support with a sense of fun!

Carmel Clarke Kingswood Controls

Professional and extremely helpful. PCR will go above and beyond to resolve any IT problems that you may have.

Max Somper Metamark

PCR are very much on the same page as ourselves. They're very flexible, pragmatic about response, efficient, and they've always been the best choice for us as a business.

Keith Faulkner Brainwaves Books

Over the years, I've seen PCR grow and develop, but their attitude and customer service has never altered. The quality of their service remains constant.

Alex Arscott Richard Russell Panels

A good honest company we've dealt with since the year dot.

Contact us now